OK, so it’s really not VOIP’s fault.. here’s my clueless CSR story of the day:
My mom called to let me know that everything was fine, and that they would be offline until they come back from their home-away-from-home in Florida. What happened? Well, it turns out that when your phone is VOIP and you call Comcast (their local cableco) and tell them to disable the internet in a week, they just hear “disconnect”. The call dropped about 15 seconds later.
After a day of calling on their cell phone and trying to get the service reinstated *for just one week*, and not getting anywhere they gave up.